There are many times when we are out and about that we're asked what CRM is, to which we normally reply that Customer Relationship Management is the process of recording who your customers are and what communication you may have had with them. A common response to this from a small business person is a perplexed expression together with a comment along the lines of that not being relevant to their business.
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Posted by Richard Isaac on
09 December 2010
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Thanks to clever marketing campaigns by various vendors over the past few years Customer Relationship Management, or CRM to use its abbreviated form, has become intimately associated with a certain category of software. I would argue that that has happened to such an extent that many people think of it as software rather than what should be its true meaning.
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Posted by Richard Isaac on
15 November 2010
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HTML 5 has been getting a lot of coverage over the past few months in both the IT press and blogs, with most of the browser manufacturers now committing to support parts of it, no doubt in some cases just to score a few headlines. But what does it all mean for us as businesses at a practical level today?
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Posted by Richard Isaac on
06 October 2010
At Convallis we've been working with .Net 4 for some time and while WCF Data Services has been around (under a different name) since .Net 3.5 Sp1 we hadn't dabbled. However, while implementing a new feature for online ConvallisCRM which required a Silverlight component I decided to experiment with Data Services to provide the Web Services needed by the Silverlight component to exchange data with.
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Posted by Richard Isaac on
01 October 2010
Any web site is worthless if it fails to attract visitors, most importantly this requires a pleasing design and interesting content that holds the visitors attention beyond the initial 'click off' time. There are many ways to attract new visitors but one of the most important, and certainly one that can't be ignored are visits as a result of a search, and that requires that the site does well in its search engine rankings.
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Posted by Richard Isaac on
14 September 2010
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